1. Programmer produces code he believes is bug-free.

2. Product is tested. 20 bugs are found.

3. Programmer fixes 10 of the bugs and explains to the testing department that the other 10 aren't really bugs.

Three things are certain:
Death, taxes, and lost data.
Guess which has occurred.

The Tao that is seen
Is not the true Tao, until
You bring fresh toner.

I'm sorry, there's -- um --
insufficient -- what's-it-called?
The term eludes me ...